This Contact Us page keeps Binp customer support details, business identity, and official contact routes in one place.
OUR IDENTITY
Legal Business Name: VELORA LOGISTIC PTY LTDStore Name: Binp
Physical Business Address: Unit 14, 531-535 Melton Highway, Sydenham, VIC 3037, Australia
ABN: 43 698 132 517
ACN: 698 132 517
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: info@binp.shopBusiness Phone Number: +61 480 802 492
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Support requests are handled during the stated hours. Some cases, including delivery exceptions, return inspection, payment verification, or damaged parcels, may require additional details before we can complete the review.